Frequently Asked Questions

Everything you need to know about shopping with naivetu.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 10 to 21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Can I track my package after it ships?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Yes, naivetu ships to most countries worldwide. Shipping costs and delivery estimates for your specific region will be calculated automatically at checkout.

How can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer support team within 12 hours of placement.